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Fundi Finder

Terms of Service, Privacy Notice (POPIA) & Refund Policy

Last updated: 2026/08/31

1. Who we are

Fundi Finder ("we", "us") is a South African online directory that connects consumers with local home-service businesses ("Listings"). This document is our agreement with you, our notice under the Protection of Personal Information Act, 4 of 2013 ("POPIA"), and our refund and cancellation policy.

2. Accounts and listings

  • You must be 18 or older, or have permission from the business owner, to create a listing.
  • One business per user. Each user account may hold one active Featured subscription at a time and a subscription is tied to a single business. Only the business owner may purchase a subscription for their listing.
  • You are responsible for the accuracy of everything you publish and for keeping your login secure.
  • We may remove or suspend listings that are misleading, illegal, spammy or unsafe.

3. Payments (PayFast)

Featured subscriptions are billed by PayFast (Pty) Ltd on our behalf. Prices are in ZAR and include VAT where applicable. You may cancel at any time; access continues until the end of the paid period. See Section 4 below for our full cancellation and refund terms.

4. Cancellations & Refunds

4.1 Free listings

Basic listings are always free. There is nothing to cancel or refund for a free listing — you can request removal of your listing at any time (see our Removal process on your listing page or in your dashboard).

4.2 Cancelling a paid subscription or add-on location

You can cancel a Featured subscription (Founding, Standard or Premium) or an additional location add-on at any time from your dashboard. When you cancel:

  • Your access and Featured placement continue until the end of your current paid billing period — we do not cut off access immediately.
  • You will not be charged again after that period ends.
  • Cancelling a Founding-rate subscription is final — the locked-in Founding price cannot be reclaimed if you resubscribe later; you would rejoin at the then-current Standard or Premium price.

4.3 Our refund policy

Featured placement is a digital service that takes effect immediately on payment, so as a general rule we do not provide pro-rata or partial refunds for the unused portion of a billing period once that period has started, whether monthly or annual. Specifically:

  • 48-hour cooling-off window: if this is the first time you have ever subscribed to a paid plan on Fundi Finder, you may request a full refund within 48 hours of that first payment, no questions asked. This does not apply to renewals or subsequent billing cycles of an existing subscription.
  • Duplicate or erroneous charges: if you were charged twice for the same period, or charged the wrong amount due to an error on our part, we will refund the difference in full.
  • Failed or undelivered service: if you paid but your listing was not correctly upgraded to Featured due to a technical fault on our side, we will either fix it promptly or refund that payment in full, at your choice.
  • Failed payment attempts: if a renewal payment fails, you are not charged for that failed attempt. After three consecutive failed attempts your subscription moves to a "past due" state and Featured placement is paused automatically until payment succeeds or you cancel — no refund is applicable since no successful charge occurred.
  • Outside of the above, cancelling partway through a paid period does not entitle you to a refund for the remaining days — your benefits simply continue until that period ends, as described in 4.2.

4.4 How to request a refund

Email billing@fundifinder.co.za with your business name and the payment reference from your PayFast receipt. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via PayFast and may take a few additional business days to reflect, depending on your bank.

5. What personal information we collect

  • Account: name, email, phone, password hash.
  • Listing: business name, address, contact details, category, photos, hours.
  • Usage: pages viewed, listings visited, coarse device and referrer data (see section 8).
  • Billing: subscription status and PayFast reference IDs (we do not store card numbers).

6. Why we process it (lawful basis)

  • To provide the directory service and your account (contractual necessity).
  • To display your Listing publicly if you choose to publish it (your consent).
  • To process payments and prevent fraud (legitimate interest / legal obligation).
  • To send you service messages (renewal, disputes, safety). These are transactional and not marketing.
  • Marketing & promotional use — only with your consent. If you opt in on sign-up we may email you tips, product updates and promotions. You can withdraw consent at any time from your dashboard or by emailing us.

7. Sharing

We share personal information only with processors that help us run the service: our hosting and database provider, PayFast for payments, Google Maps for geocoding of listing addresses, and email infrastructure. We do not sell your personal information.

8. Site analytics & listing views

We record aggregated listing page-view counts so business owners can see how much traffic their listing gets. Where possible we store only counts and coarse metadata (referrer, day), not identifying information about visitors.

9. Your POPIA rights

You have the right to:

  • access the personal information we hold about you;
  • correct or delete it;
  • object to processing (including direct marketing);
  • withdraw consent at any time;
  • lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

To exercise any right, email privacy@fundifinder.co.za.

10. Security & retention

We use industry-standard measures (encrypted transport, hashed passwords, row-level security in the database, restricted storage buckets). We keep account and listing data while your account is active and for a reasonable period afterwards for audit and legal reasons.

11. Changes

We may update these terms; material changes will be highlighted on this page and, where appropriate, by email.

Questions? Contact us.